Monday, July 14, 2008

Tie up between Angels- PIO card

I had applied for my son's PIO card on 1 May 2008 as his visa expires Sept end. We were planning vacation to KL, Malaysia and Bali and I realised we needed my son to have his PIO card ASAP as vacation was being planned for 2 Oct onwards.

We had tracked visa documents with fedex and they had reached the address mentioned on home ministry(foreign)website. But to my shock I found out yesterday that this office has been shifted to new address long time back and they have not updated the address on official website. Now this was trigger to 50 phone calls minimum to Delhi.

Obviously the address mentioned on the official website does not have phone no. so first discovery was to find phone no. of old building as I had no clue where new office was. Luckily I found phone no. of old office bldg but 2 floors up(googled it out).

First angel was sitting there who got mellowed with my voice and told in lunch time he will go to the 1 floor and let me know their phone no. So, at 2:30 I got 1 floor number called them up found office has moved to new location called Jaisalmer Road in Delhi.

Second angel - somehow he knew the no. of new office.,Jaisalmer Road office. But when I asked about my fedex and that was delivered to old office address as we did not have new address. He said that he feels fedex guy would have figured out by himself change of address just based on who the package was suppose to be delivered and delivered it to new address which I found difficult to believe.

Still I was hell bent to get to the end of this so, called the new ofc number. I am sure each one of the people who picked my call would be so bugged by my persistent ringing that they would have picked up.As they would have known I am not going to stop ringing at all.That is what amounted to 50 calls.

Finally, third angel appeared - someone picked up and said shaab has gone for meeting but again he asked which country is my son citizen of and than gave me one more number where US citizens PIO cards get handled. And than of course the next no. ringing project continued. By this time I had started to believe there is angel only I need to make him listen to me.

So, to strengthen my belief Fourth angel appeared again and than he said what's name of the person I told my son's name and he said oh we have got his documents. I said really............................. so fedex was damn good does all this extra work done for free of figuring new address based on who the package was suppose to be delivered - who says community does not work it does in strange ways.

Little flicker to my hope happened the fourth angel said madam there is no light so call after 1 hour and I will tell u status as when you can expect the PIO card would be done. So, waited patiently for again an hour and started dialing again after1 hour. Again angel had to be forced to listen to me as I persistently continued with ringings. He did appear and said PIO card will be ready by 31 July 2008 and if it does not arrive call back.

I had accomplished a seemingly impoosible task just by google and my abiity to continuously listen to the landline harsh ring tones.
So, hopefully 31 July 2008 would be another angel and ring tone day but I would accomplish this as there is angel at the end of each tunnel.

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